This video highlights the risks of improper business email and text use and offers guidelines to avoid legal issues.
9 minutes |
SKU: ABCEMA |
Language(s): EN |
Produced 2014
SKU:
ABCEMA
Language(s):
EN
Updated:
2014
Length
9 minutes
Training Objectives
Understand the permanence of email and text messages Recognize the lack of privacy in work-related digital communications Identify content that should never be sent via email or text Comprehend the legal implications of digital communications Follow organizational policies for email and text messaging
Course Overview
Email and text messaging are essential tools in business communication, used daily by employees for their efficiency and convenience. However, their casual nature often leads to overlooked risks, particularly in a business setting. Mistakes in business email or texting can result in severe consequences, including legal troubles and job termination. It's common for attorneys to subpoena email records during litigation, making one bad choice potentially devastating.
Emails are nearly impossible to erase permanently. Even if deleted from a hard drive, forensic experts can recover them, and organizations often back up all electronic communications. Emails leave an electronic trail, making recovery possible even if hard drives are destroyed. Additionally, emails are stored on recipients' servers and can spread further if forwarded.
The Electronic Communications Privacy Act of 1986 states that any email or text sent through an organization’s servers or devices is the property of that organization, eliminating employee privacy expectations. Emails and texts, even sent after hours, can be used in legal proceedings.
Certain content should never be sent via email or text, including defamatory statements, offensive messages, confidential information, and unauthorized agreements. Employees should understand and adhere to their employer's emailing and texting policies to avoid costly liabilities. Always consider if the message is appropriate and professional before sending.
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Why is it important to be cautious when using email and text messaging in a business setting?
It is important because improper use can lead to severe legal and career consequences, including termination and liability for the organization.
What makes email and text messages permanent?
Emails and texts are backed up on servers and can be recovered by forensic experts even after deletion.
What did the Electronic Communications Privacy Act of 1986 establish regarding work-related communications?
It established that any email or text sent through an organization's servers or devices is the property of that organization and not private.
What types of content should never be sent through email or text messages?
Content that is defamatory, offensive, confidential, related to insider trading, or contains suspicious attachments should never be sent.
Why should employees understand and follow their organization's emailing and texting policies?
To avoid legal issues and ensure that their communications are appropriate and compliant with organizational standards.
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